x5999's Privacy Policy

Introduction & Scope

This privacy policy ("Policy") applies to all users of the x5999 platform. When you visit the x5999 website, register an account, or use any of our services, you are considered to have accepted the terms of this Policy.

x5999 is committed to ensuring a safe and transparent online gaming environment for players in Bangladesh. We believe that user privacy is a fundamental right, and all our data processing practices are built on that belief.

If the information described in this Policy changes, we will update it on the website and, where necessary, notify registered users directly. The latest version of this Policy will always be available on the x5999 website.

What Information We Collect

Various types of information are collected when you open an account and use services on the x5999 platform. The categories of information collected are described in detail below.

2.1 Information You Provide Directly

When you create an account or use our services, the following information is collected:

• Full name and date of birth (for age verification — only users aged 21 or above may register)
• Active mobile number and email address
• Information linked to your preferred payment method (bKash, Nagad, Rocket, or Upay number)
• Documents required for identity verification (national identity card or equivalent)
• Messages and requests sent to our support team

2.2 Automatically Collected Information

Technical information is collected automatically while you use the platform:

• IP address and device type
• Browser version and operating system
• Login time, session duration, and list of pages visited
• Gaming activity and transaction history
• Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases, information may be collected from trusted third parties for the purpose of identity verification or fraud prevention. Such collection is always carried out in accordance with applicable laws and regulations.

Purpose of Using Information

x5999 uses collected information only for lawful and clearly defined purposes. User information is never processed for any unnecessary or unauthorised purpose.

3.1 Providing and Operating Services

• Creating, verifying, and maintaining accounts
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay)
• Managing gaming activity and recording results
• Distributing bonuses and rewards

3.2 Security and Legal Compliance

• Identity verification and age confirmation
• Detecting and preventing fraud, money laundering, and other unlawful activity
• Enforcing responsible gaming guidelines
• Meeting legal obligations and resolving disputes

3.3 Service Improvement and Communication

• Analysing user experience and improving the platform
• Identifying and resolving technical issues
• Sending important notifications related to your account
• Providing customer support via live chat and email

Data Storage and Security

x5999 follows industry-standard technology and practices to protect your personal information. Our security framework is continuously reviewed and updated.

4.1 Technical Security Measures

• SSL/TLS encryption — all data transferred between the website and servers is encrypted
• Database-level encryption — collected information is stored in encrypted form
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-factor authentication (2FA) support

4.2 Organisational Security Measures

• Only authorised staff members may access user information
• All staff operate under confidentiality agreements
• Regular training and awareness programmes are conducted
• A rapid response plan is in place for data breach incidents

4.3 Data Retention Period

x5999 retains user information for as long as necessary to meet legal and regulatory obligations. Some information may be kept for a defined period after account closure for legal purposes. Once that period has passed, information is securely deleted or anonymised.

Data Sharing and Disclosure

x5999 does not sell your personal information to third parties for any commercial purpose. However, information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Limited information is shared with trusted partners who provide services such as payment processing (e.g. bKash, Nagad, Rocket, Upay), identity verification, technology infrastructure, and customer support. These partners may only use the information for the contracted purpose and are also bound by strict privacy standards.

5.2 Legal Obligations

If disclosure of information is required by a court order, legal process, or a lawful request from a government authority, x5999 will comply with that obligation. Where possible, we will notify you in advance.

5.3 Business Restructuring

If x5999 undergoes a merger, acquisition, or restructuring, user information may be transferred as a business asset. Users will be informed in advance in such circumstances and their rights will be preserved.

Cookies & Tracking Technologies

Cookies and similar technologies are used on the x5999 website. They help improve your browsing experience and ensure the platform functions correctly.

6.1 Essential Cookies

These cookies are essential for the platform's basic functionality — such as maintaining login sessions, storing security tokens, and remembering language preferences. Without them, the website will not function properly.

6.2 Functional Cookies

These cookies are used to remember your preferences, settings, and past activity. They make your experience more personalised.

6.3 Analytics Cookies

These collect information about how the platform is used and help improve our services. This information is analysed in aggregated and anonymised form.

Most browsers include controls for managing cookies. However, disabling essential cookies may limit some features of the platform.

Your Rights and Controls

x5999 believes that users should have transparent control over their own data. Your key rights are described below:

7.1 Right to Access and Correct Information

You can view the information stored in your account at any time and correct it if needed. This can be done directly from the account dashboard or through the support team.

7.2 Request to Delete Information

After closing your account, you may request that your personal information be deleted. However, we may be required to retain certain information for a defined period for legal or regulatory reasons.

7.3 Right to Object to Processing

In certain circumstances, you may object to the processing of your information. We will consider such requests with due seriousness.

7.4 Right to Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

To exercise any of the rights listed above or to submit a related request, please contact us directly.

Protection of Minors

x5999 strictly follows an adult-only gaming policy. Only users aged 21 or above may open an account and use services on this platform.

We do not knowingly collect any personal information from individuals under the age of 21. Age is verified at the time of registration, and if any user registers with false information, their account will be cancelled immediately.

If we receive information indicating that a minor has inadvertently created an account, we will promptly delete the relevant data and close the account.

Policy Changes and Updates

x5999 reserves the right to review and update this privacy policy from time to time. The policy may change due to technological developments, legal obligations, or the expansion of services.

For significant changes, registered users will be notified by email or via an in-platform notification. If you continue to use the platform after changes have been made, you will be considered to have accepted the updated policy.

The latest version of this Policy will always be available at x5999.lat/privacy-policy.

Contact Us

If you have any questions, comments, or requests regarding this privacy policy, please contact the x5999 support team. We are available 24/7 in both Bengali and English.

Privacy-related requests may require identity verification — this is done to protect your information.